This Return and Refund Policy outlines the details of our policy specifically for Our products.

1. Returns Eligibility:

We accept returns for our products within 3-4 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We cannot accept returns for products that have been used, washed, damaged, or altered in any way.

2. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team: Before returning the item, please contact our customer support team to request a return authorization.

Please provide your order number, the reason for the return, and any supporting information or photos, if applicable.

Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to proceed with the return.

Package and Ship: Carefully package the item in its original packaging and include all the original accessories, tags, and documentation. Please ensure that the return authorization number is clearly visible on the package. Ship the item to the address provided by our customer support team. You will be responsible for the return shipping costs.

3. Refund Process:
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. Please note the following points regarding refunds:

Refund Eligibility: To be eligible for a refund, the returned item must meet the return eligibility criteria mentioned in section 1.

Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please allow 15-20 days for the refund to be processed and reflect in your account. The processing time may vary depending on your payment provider.

Non-Refundable Items: Certain items may not be eligible for a refund, including but not limited to intimate apparel, personal care items, and items marked as final sale or clearance. Please review the product description or contact our customer support team for clarification before making a purchase.

Partial Refunds: In some cases, partial refunds may be granted for items that are returned in a condition that does not meet the return eligibility criteria. The refund amount will be determined based on the condition of the returned item.

Shipping Costs: Shipping costs, including the initial shipping charge and the return shipping costs, are non-refundable unless the return is due to our error or a defective product.

4. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item, and upon inspection, we will either replace the item or issue a refund, including any applicable shipping costs.

6. Return Shipping:
When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and will not be responsible for any items lost or damaged during return shipping.

7. Policy Changes:
This Return and Refund Policy may be subject to change without prior notice. The most current version will always be available on our website.

Regards,

The Minitree Store